Draz Packaging: Frequently Asked Questions F.A.Q.
Dive into our compiled list of frequently asked questions to get quick insights and assistance on everything from our unique packaging solutions to order and shipment processes. Your journey with Draz Packaging, tailored to ensure elegance, uniqueness, and functionality, begins here.
What is Draz Packaging?
Draz Packaging is your go-to source for stylish and uniquely designed packaging solutions. Our product range includes designed poly mailer bags, tapes, boxes, and much more, all crafted to stand out. With several signature designs, we're committed to elevating your packaging game.
What makes Draz Packaging unique?
Our commitment to innovation and style sets us apart. Each product in our collection boasts a unique design, reflecting our dedication to creating packaging that’s not just functional but visually appealing. Our signature designs are exclusive to Draz Packaging, making your packaging truly one-of-a-kind.
What types of packaging solutions do you offer?
We offer a wide range of packaging solutions to meet diverse needs, including:
Designed Poly Mailer Bags
Designed Tapes
Designed Boxes
And much more!
Each category features several unique and stylish designs to choose from.
Which Payment Methods Do You Accept?
DRAZ packaging accepts the following payment methods for online purchases:
• All major credit cards, as shown at checkout
• FPX, Online Transfer
• Touch N Go, Grab Pay, Shopee Pay, Boost
Please note that your billing address must match the address on your credit card statement.
How Long Does An Order Take To Arrive?
International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
How Do I Set Up A Subscription Order?
We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact us our customer service team if your delivery has not been received within the dates described.
How To Return My Items?
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
How Can I Track My Order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
Are your designs available elsewhere?
No, our designs are exclusive to Draz Packaging. We pride ourselves on offering unique designs that you won't find anywhere else.
How do I place an order?
Placing an order is simple! Just visit our website, drazpackaging.com, browse our selection, and choose the items you’d like to purchase. At the moment, our site is preparing for launch, so be the first to know by signing up with your email.
What Is Draz Packaging’s Return Policy?
We stand behind the quality of our products at Draz Packaging. If you are not completely satisfied with your purchase, you may return it for a refund or exchange it for another item within 30 days of receipt. Items must be in their original condition and packaging.
Please note that return shipping costs are not covered by Draz Packaging, and some items may be subject to a restocking fee.
How Do I Request an Exchange?
If you received a product that is not what you expected and wish to exchange it for a different item, please follow these steps:
Contact our customer support team within "14 days of receiving your order, providing your order number and the reason for the exchange.
Wait for approval and instructions from our support team on how to proceed with returning the original product.
Once the returned item is received and inspected, we will process the exchange and ship the new item to you.
Please note that exchange policies might vary for customized items.
How Can I Quickly Get Answers to My Questions?
For swift assistance:
Use our Live Chat feature available on our website. It’s the fastest way to get help with simple questions or issues regarding orders, products, or services.
For more detailed inquiries that are not urgent, feel free to email us or use the contact form on our website. We strive to respond within "24 hours".
What if I have more questions?
If you have any additional questions or require further assistance, please don’t hesitate to get in touch. We are enthusiastic about providing you with the support you need to make your experience with Draz Packaging both smooth and enjoyable. You can reach us through a variety of channels:
For immediate assistance, feel free to chat with us through our website. Our live support team is ready to help you with any inquiries or issues you may have.
Alternatively, you can contact us via the information provided on our website for more detailed inquiries or support needs.
We're here to ensure your experience with Draz Packaging is nothing short of exceptional.
What Are the Customer Service Hours?
Our customer service team is available to assist you during the following hours: Monday through Saturday, 10 AM to 5 PM EST. Email inquiries outside these hours will be addressed as soon as possible the next business day.
Is Live Chat Available 24/7?
Our Live Chat service is available during business hours, from 10 AM to 5 PM Monday to Saturday. For assistance outside of these hours, please use our Live Chat’s offline feature to leave a message, or email us directly. We aim to respond to all inquiries promptly.